Terms and Conditions

KITCHEN WITCH MALLOWS reserves the right to change or amend these terms and conditions at any time, without notice. The content of the pages of this website is for your general information and use only.

It is the responsibility of you as the customer to read our T&C’s before continuing through the payment stage, as completing payment constitutes you agreeing to our terms and conditions.

General Information -
KITCHEN WITCH MALLOWS makes every effort to ensure the accuracy of images, descriptions and measurements; however, due to photographic limitations and different computer screens/settings, variations will occur. The products we sell are hand made, and as such will vary in size, shape and colour and therefore goods received may vary from the photograph shown.

We are not able to supply customers outside the UK at present.

Returns and Damages -
Under distance selling regulations, you have the legal right to cancel your order within 7 days from the date you received the goods. This does not cover perishable goods. You must advise us before returning any goods.
Goods must be returned to us in their original condition and packaging. KITCHEN WITCH MALLOWS is not responsible for any items lost or damaged during return and you are responsible for the cost of returning the items. We will refund the cost in full of the goods only within 30 days of cancellation.
We take the utmost care in packaging our products securely and check all items carefully before we send them. If however, your goods are damaged, please contact us as soon as possible and we will be able to discuss with you the options available to resolve the matter. KITCHEN WITCH MALLOWS are not responsible for items lost or delayed due to postal/Courier services. Larger parcels will always have tracking details which will be communicated to the buyer. If your parcel is lost in transit please email us.

All order queries will be dealt with on a case by case basis.​​

Prices and Payment -
The prices for goods displayed for sale on this site are in GB pounds sterling and inclusive of VAT at the current rate.
Postage and packaging will be charged in addition to the cost of the goods unless otherwise stated.
We accept payment through SumUp. Upon payment, SumUp will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. This will create a legally binding contract between us.​

My order hasn't arrived?
All orders are sent by Royal Mail 1st class. If in the unlikely event your order hasn't arrived. please drop me an email at KITCHENWITCHMALLOWS@GMAIL.COM. Unfortunately I cannot be held responsible for missing parcels by Royal Mail. Proof of postage is always retained for any complaints.​​

Security -
We have taken care to ensure that this website is as secure as possible. Credit and debit card transactions are made through Paypal and no details are held by us, and will not be given to or held by any third party.

Copyright -
​All content within this website is the property of KITCHEN WITCH MALLOWS unless stated otherwise. All rights are reserved. You are not authorised to use, or edit or copy any of this site’s content without our permission.